Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- North America : 7 - 10 business days
- Europe : 6 - 9 business days
- Australia, New Zealand and Oceania : 10 - 14 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Frequently Asked Questions
PERSONALIZED JEWELRY
All jewelry can be customized at no extra cost.
Bracelet sizing is based on your wrist size + approximately ¾".
Color changes are also available—simply send me a message and I’ll provide the full range of options. Charms and decorative details can be customized upon request.
If you’d like to design your own unique piece, just contact me and I’ll be happy to create it for you.
⚠️ Please note: personalized and made-to-size orders cannot be refunded.
SHIPPING INFO AND TIMES
SHIPPING AND PROCESSING TIMES
How can I track my order? Why is my USPS tracking number not updating?
Your tracking number will be displayed once your order has been shipped. Once it arrives at
the destination country your local post office will be the one responsible for the delivery of the
package.
Your parcel is shipped via express mail from Spain to the US with a different tracking number.
Once the item arrives in the USA, the USPS tracking will update. Unfortunately, we cannot
provide two tracking numbers for the same order. Rest assured, the tracking information will
update and it will arrive inside the estimated time given from the start. If there is any problem,
don’t hesitate to contact us.
JEWELRY CARE
Silver-plated items are made with a very thin layer of pure silver over a base metal. With proper care, you can extend their beauty and shine for much longer.
How to care for silver-plated jewelry:
Avoid using chemicals or jewelry cleaners, as they can damage or fade the plating.
Wipe gently with a soft, damp cloth after each use.
Keep away from swimming, heavy sweating, and humid environments.
Store in a plastic zip-top bag to minimize tarnish, or in a jewelry box with a tight-fitting lid.