The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
All jewelry can be made any length free of charge, you only have add the item to cart and in note for seller send me the exact wrist measurement or convo me the measurement so I can calculate the total length of the bracelet for a comfortable fit.
Bracelet size = wrist size + 3/4 " approximately
Any change of color can also be made by sending me a convo so I can send you all the colors available.
Charms and decoration can also be changed upon request too
Just contact me if you want to design your own piece of jewelry so I can create it for you " )
Silver plated items have a very thin coating of pure silver over other metals.
How to extend the life of your plated items:
-Do not use any chemicals to clean ANY plated item as they will fade the plating.
-Wipe clean with a damp cloth
-Avoid swimming, sweating and high humidity
-Plastic zip-top bags are the best container to use to store your jewelry. A jewelry box with a tight-fitting lid is also a good option
I store my jewelry in a craft jewelry box and wear the jewelry frequently. I have not had any of my personal jewelry, which I've had for up to a year, tarnish at all. In fact, it is incredibly shiny with this limited very limited amount of care.
All jewelry can be made any length free of charge, you only have add the item to cart and in note for seller send me the measurement.
For necklaces : measure your favorite necklace or use a piece of thread layered around your neck and measure it on a ruler.
For bracelets : Use a flexible measuring tape, measure just above the Wrist bone. Take the wrist circumference and be sure the tape is SNUG, that is the measurement I will need in "note for seller". If you don’t have a measuring tape you can use a cord and lie it flat on a ruler. Please make sure the tape is SNUG, as to the measurement you give me I will add extra room for a comfortable fit.
Bracelet size = Wrist size + 3/4" approximately
SHIPPING AND PROCESSING TIMES
My processing time is only 1 to 3 days, Due to disruptions from COVID-19, there’s a chance your package may not arrive on the originally estimated date. Please feel free to message me if you have any questions.
I will not consider lost an order until 60 days has passed it will be then when I can process a full refund
♥ Etsy has implemented a new star rating system and I would like Kekugi to be a 5 star Shop. please dont forget to give us a 5 star score, as 4 stars is consider a bad review.
I will support you all the way through, and answer all your questions as son asap, but please dont let this affect you score, We are all in this together.
yes, convo me for further information on bulk order discounts
Absolutely, all jewelry is packed in a white organza bag ready for a gift.
if you want me to include a gift note please leave me your message in the "Notes to seller" text box at checkout, and I will print it nicely and insert it in the organza bag.